Reference

Terms That Cover How Your Account Works

These terms set out what you can expect from 558hbat and what we expect from you. Access and eligibility depend on your local law and the region you are in — read through before you open an account.

Account holder rulesbKash, Nagad, Rocket wallet useEligibility by local lawAccount suspension termsDispute handling
558hbat Terms That Cover How Your Account Works
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We apply these terms consistently across all accounts. Enforcement is not selective — the same rules cover a first-time account and a long-standing one. If you disagree with a decision we have made under these terms, the dispute path is outlined in your account dashboard under Account Help.

Wallet Verification

Before any bKash, Nagad or Rocket withdrawal is processed, we verify the wallet matches the name on your registered account. This step is not skippable.

Account Suspension Rules

We may suspend an account if activity breaches these terms. You receive a notice to your registered contact detail, with a path to raise a formal objection.

Data Retention Under Terms

Transaction records — including Rocket and Nagad payment logs — are retained as required by our operating obligations. You can request a summary via the Help Centre.

Term Change Notification

Material changes to these terms are flagged in your account inbox before they take effect. You always have notice before a substantive rule changes.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you believe a term has been applied incorrectly to your account, contact our support team directly. We handle terms queries through the channels below. Response times vary, but we aim to reply to written queries within one business day.

Live Chat Reach the support team via live chat inside your account dashboard. Available for active account holders with verified wallet details on file.
Email Support Send a written query to our support email for formal terms questions. Include your account ID and the specific clause you want clarification on.
Account Help Centre The Help Centre inside your account covers common terms questions, wallet use rules and account suspension conditions in plain language.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to accounts, wallet use and eligibility in Bangladesh.

Eligibility depends on your local law and the region you are accessing from. These terms do not override Bangladesh law — your local rules apply where they conflict.

No. Your wallet must be registered in your own name. Using a third-party bKash, Nagad or Rocket account violates the account terms and may trigger a suspension.

We notify you via your registered contact. Continuing to use your account after the update is in effect means you have accepted the revised terms.

Open a formal query through the Help Centre in your account dashboard. Include your account ID, the transaction or decision reference, and the clause you believe applies.

Yes. Your transaction history, including Rocket payments, is accessible in your account wallet section. You can also request a formal summary via support email.

Repeated breach of wallet rules, providing false registration details, or activity that contradicts these terms can result in account closure. We notify you before any permanent closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.